Last Updated: November 1, 2025

Our Commitment to Clarity

At Nitya Ahaar, our relationship with you is built on trust and transparency. Our business is a subscription service that relies on careful, advance planning—from sourcing fresh ingredients to scheduling our kitchen and delivery teams—to be Your Daily Constant. This policy is designed to be fair to both you, our valued member, and to the operational commitments we make to serve you.

1. Our Flexible Pause Policy (Your Best Option)

We understand that life is unpredictable. Instead of complex cancellation and refund processes, we offer a simple, flexible Pause Policy.

• How to Pause: You can pause your subscription at any time by contacting your personal Care Advisor via WhatsApp or phone.

• Notice Period: To avoid food wastage and ensure our systems are updated, we require a 24-hour notice (e.g., by 9:00 PM the previous evening) to pause the next day’s meal delivery.

• Billing: Your 25-day service cycle will simply be extended by the number of days you have paused. You never lose the days you’ve paid for.

2. How to Cancel Your Subscription

You are in full control of your membership and are never locked into a long-term contract.

• Cancellation: You may cancel your subscription’s next renewal at any time.

• How to Cancel: Simply inform your Care Advisor via WhatsApp or phone that you do not wish to renew for the next 25-day cycle. Your cancellation will be effective at the end of your current, prepaid cycle.

3. Our Refund Policy

Our service is a prepaid subscription model. To ensure we can commit to our fresh ingredient sourcing and staffing, we have a clear refund policy.

• Subscription Fees: All 25-day membership plans are non-refundable once the service cycle has begun. We do not provide prorated refunds or credits for any partially used subscription periods.

• 3-Day Welcome Plan: The fee for the 3-Day Welcome Plan (₹999) is a one-time, non-refundable trial payment.

4. Exceptions: Our Mistake, Our Responsibility

Our promise is to deliver a reliable, high-quality service. If we fail to meet this standard due to an error on our part, we will make it right.

• Missed Delivery: If we fail to deliver a meal to you on a scheduled day due to an internal error, please contact your Care Advisor immediately. We will, at your discretion, either add a service day credit to your account or provide a refund for that specific meal.

• Incorrect Meal: If you receive an incorrect meal (e.g., a dish you have a noted allergy to, or a completely different item than planned), please notify your Care Advisor. We will work with you to provide a replacement or a credit for that meal.

5. Contact Us

For any questions regarding your subscription, pauses, or this policy, please contact your personal Care Advisor or our central grievance officer:

Grievance Officer: Varinder Singh Email: care@nityaahaar.com Address: Ground Floor, Chandigarh Square, Zirkpur, Punjab